ngd9's Privacy Policy — Your Information Is Our Responsibility

1. Introduction & Scope of Application

ngd9 ("we", "our", or "platform") is committed to creating a safe and reliable online gaming environment for Bangladeshi users. This privacy policy explains what information we collect and how we use it when you access ngd9.lat, create an account, play games, or complete payments.

This policy applies to the ngd9 website, its mobile version, and all services connected to it. You must be at least 21 years old, and by using this platform you confirm that you are voluntarily and knowingly agreeing to the terms of this policy.

2. Information We Collect

ngd9 collects only the information necessary to operate the platform, ensure security, and improve the user experience. This information can be broadly divided into two categories:

2.1 Information You Provide Directly

The information you give us yourself includes:

• Name, date of birth, and contact email address
• Mobile number (for verification purposes with bKash, Nagad, Rocket, or Upay)
• Payment transaction details (amount, method, and time)
• Messages or complaints you send to customer support
• Identity document information you provide for security verification

2.2 Automatically Collected Information

When you access the platform, some information is recorded automatically, such as:

• IP address and device type (phone, tablet, desktop)
• Browser type and operating system
• Visit time, page views, and click data on the website
• Session information collected through cookies and similar tracking technologies
• Gaming activity such as play history, bet amounts, and win/loss records

3. Purpose of Data Use

ngd9 uses your personal information only for the specific purposes listed below and never sells it to third parties for unrelated commercial purposes:

• Account Management: Information is used to create, verify, and keep your account secure.
• Payment Processing: To securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay.
• Fraud Prevention: Active monitoring to prevent account hacking, money laundering, and other illegal activities.
• Customer Support: To resolve your issues quickly via live chat and email.
• Service Improvement: To analyze user behavior and further improve the gaming platform experience.
• Regulatory Compliance: To maintain records required to meet applicable legal obligations.
• Responsible Gaming: To identify unusual gaming patterns and keep users protected.

4. Data Sharing & Disclosure

ngd9 does not sell your personal information to any third parties. However, information may be shared in specific circumstances for the purpose of operating the service:

4.1 Service Partners

Minimum necessary information is shared with trusted partners for payment processing, technology infrastructure, and fraud-prevention services. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government investigation, or legal process, we will do so in accordance with the law. In such cases, we will make every effort to notify you in advance wherever possible.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, any new owner will be required to comply with the terms of this privacy policy.

5. Cookies & Tracking Technologies

The ngd9 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, perform security checks, and support the platform's core functionality. Without these, the service will not work properly.
• Functional Cookies: Used to remember your language preferences, display settings, and information from previous sessions.
• Analytical Cookies: Used to understand which pages of the website are used most and to help improve the platform.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

6. Data Security Measures

ngd9 follows industry-standard technology and processes to protect your information. Our security framework includes:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, which guards sensitive information against unauthorized access.
• Secure Servers: Your data is stored on high-security servers and can only be accessed by authorized personnel.
• Two-Factor Authentication: An additional layer of security in the form of two-factor authentication when accessing your account.
• Payment Security: bKash, Nagad, Rocket, and Upay transactions are processed through encrypted channels.
• Regular Security Reviews: Our system's security is regularly tested and updated.

However, no method of transmitting information over the internet is 100% secure. We take every possible precaution, but we cannot guarantee the complete security of the service.

7. Data Retention Period

ngd9 retains your personal information for as long as necessary to fulfill the purpose for which it was collected. In particular:

• Active Accounts: All information is retained while the account is active and is used to provide the service.
• After Account Closure: Even after an account is closed, relevant information may be retained for a defined period to meet legal obligations and for dispute resolution.
• Transaction Records: Records related to financial transactions are kept for a defined period as required by law.

After the defined period has passed, information is securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

As a user of the ngd9 platform, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. To make this request, email us at [email protected].

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your data be deleted. However, this request may not be fulfillable where there are legal obligations or an active dispute.

8.4 Right to Object to Processing

You have the right to object to certain types of data processing, particularly the use of your information for direct marketing purposes.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format, which you can transfer to another service.

9. Privacy of Minors

ngd9 strictly does not collect information from or provide services to anyone under the age of 21. Age verification is a mandatory step in the registration process. If we learn that someone under the age of 21 is using our platform, their account will be closed immediately and the associated information will be deleted.

A note to parents: if your child has accidentally created an account on ngd9, please contact us immediately at [email protected].

10. Third-Party Links & Services

The ngd9 platform integrates software from various game providers — such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming. These third-party services have their own privacy policies. Information collected while using their services is governed by their respective policies, over which ngd9 has no control.

Payment gateways — bKash, Nagad, Rocket, and Upay — follow their own privacy policies. ngd9 does not take responsibility for the privacy practices of these partners.

11. Policy Changes & Updates

ngd9 may update this privacy policy from time to time. If changes are made, the new policy will be published on this page and the effective date will be updated. For significant changes, we will notify you via your registered email or through a notice on the platform.

Continuing to use the service after a change has been made will be considered your consent to the updated policy. We therefore encourage you to check this page regularly.

12. Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We are ready to assist in both Bengali and English, seven days a week, 24 hours a day.